• No Cash, Check or Credit Card refunds.
• Only exchanges and Store Credit can be given.
• Exchanged items must be in new condition.
(Shoes must be worn in house or on a treadmill and must be free of dirt or damage. Clothes must be unworn and unwashed, with tags attached.)
• Shoes worn outside will NOT be considered resalable condition for exchange.
• All Sale are FINAL on clearance items and merchandise more than 25% off.
• All items must be returned within 14 days of purchase date with receipt, accessories and original packing.
『We kindly ask for your understanding with our return policy』
Runners Route does not refund cash or credit.
We do accept returns for Store Credit and/or exchanges for like new items, unless there is a manufacturing defect.
This is because we have adopted the "Taking Care of Things" concept.
It has become so convenient for us as consumers to buy products that we have less consideration for what we have.
Many consumers shop with a "Buy now, Think later" mindset, which leads to returning or exchange products that do not fit or perform as expected.
When a product that is used is returned, it cannot be resold and has to be discarded, even if it is not defective.
Runners Route does it's best to eliminate as much waste as possible. We strive to give each customer the best service possible, with our employees being committed to finding the right fit.
Customers are given the opportunity to try on as many shoes and sizes as desired until they are totally satisfied with no need to return or exchange their purchase.
We also want to give our customers the best price that we can. We carry almost all of our shoes significantly below the manufacturer's suggested retail price(MSRP).
Included in most manufacturer's MSRP is the fee for return and exchanges, so in deducting that fee we are unable to pay for exchanges or returns on used products.
Of course, if there is a manufacturing defect we make exceptions.
We aim to provide excellent customer service as well as the lowest possible price,
so please feel free to ask about our products and let one of our knowledgable sales people help you find the right product and fit for you.
Thank you for your understanding and for helping Runners Route become the premier running store in Hawaii.